Customerservice

Contact

At HTF Electronics we find a good customer service very important therefore you may contact us by various ways such as telephone, Skype, Email and post. we are able to speak Dutch, English, German and French.

Customer service
Telephone number Customer service: 0031-547-274015 (between 14.00 - 18.00 Hrs)
Mail address: info@htfproduction.nl

Shipping costs
The Shipping costs are based on weight and size, for products that can fit in a mailbox (NL) the maximum price is 3.80 Euro. For packages that are larger than a mailbox can hold it's 5,95 Euro
Shipping to Belgium, Germany and France with a maximum of 30 kilo € 14,95.

What is your delivery time?
Products are partially in stock, when you place your order on working day before 15:00 Hrs, shipping will will take place withing 24 Hrs unless otherwise specified. (NL) When ordering an item that has been labeled "Special Order" it will take a minimum of 4 working days before being shipped, as these product come directly from our supplier. If the product you ordered is not in stock at our supplier we will try and offer an alternative product of at least equal value or more at no additional costs.
When ordering from outside (NL) Shipping time can take from 3 to 14 days.

How can i return a order?
In case you are not satisfied with your order you may return the purchased item, after all we want you to be happy with what you have bought.

To return a order please carefully use the following procedure

1-- Within 14 days of receiving your order contact our customer service regarding your request for return a return request must be sent to info@htfproduction.nl
Please provide us with your address, invoice number and reason for return (optional)

2-- After confirmation of our customer service please return the item within 14 days, you need to provide a copy or your invoice, and note your bank account number to which we can issue a refund.

3-- As soon as we have received your return order, you will be updated about us receiving your return, after that we will issue a full refund including shipping costs with a maximum of 5,95 euro (NL) within 7 days after receiving the return order.

4-- Sometimes eceptions must be made, if for any reason you think you are in need of an exception to the rules as stated above, please contact us for any additional service.


HTF Electronics
J.M. de Bruynstraat 85
7471 KH Goor
Nederland
Tel: 0547-274015 (between 14.00 - 18.00 Hrs)
Email: info@htfproduction.nl

Bankaccount: 17.52.24.919
IBAN: NL76RABO0175224919
BIC/SWIFT: RABONL2U

CoC  NL Enschede: 56391072
TAX/VAT Number: NL125981892B01


This address is only as a means of returning your order, its however NOT a visitation address. We are offer a webshop service, not a physical store.